Returns & Refund Policy

We want you to feel confident shopping with us. Please review our return policy carefully before placing your order.

Return Window

You may request a return within 12 days of delivery.

Eligible Returns

For items not marked as Final Sale:

  • Must be unused, unworn, and in original condition with all tags and packaging.

  • Hygiene-sensitive items must remain sealed.

  • Custom or personalized items are not returnable.

  • Customers are responsible for return shipping and any customs/duties.

  • Returns without prior approval or outside the return window will not be accepted.

  • If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.

    If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.

Final Sale Items

  • Products purchased at a discount of 50% or more are considered Final Sale and are not eligible for return, exchange, or refund.

  • This applies to all items clearly marked as discounted at checkout.

How to Request a Return

Contact us at info.claremontelegance@gmail.com with your:

  • Full name

  • Order number

  • Reason for return

  • Photos if the item is faulty

Our team will review and provide instructions.

Damaged or Faulty Items

If your item arrives damaged, you must notify us within 48 hours of delivery with clear photos and your order number. Late claims may be denied.

Refunds

Approved refunds will be issued to your original payment method after inspection of the return. Processing may take 2–3 business days depending on your bank.

Order Cancellations

Orders already processed, packed, or shipped may be subject to cancellation or restocking fees. Once in progress, cancellations are not guaranteed.

Important Notice

We do not offer free returns. All shipping, handling, and customs costs are the customer’s responsibility. We reserve the right to refuse returns that do not meet our policy.

Company Details
Claremont Elegance Limited
Unit 2A, 17/F Glenealy Tower
No.1 Glenealy Central
Hong Kong
Email: hello@claremontlabel.com